Privacy Policy

Last updated: 31 October 2026

This Privacy Policy explains how GrovesidePat ("we", "us", "our") collects, uses, and protects information when you use our support chat service at chat.grovesidepat.com (the "Service").

Information we collect

• Account information. An email address and any display name you provide when you sign up or sign in.
• Messages. The content you send through the Service. Message content is end-to-end encrypted on your device; we store only the encrypted form and cannot read it.
• Technical data. Basic information needed to operate the Service, such as timestamps, delivery and read status, and device information required for push notifications.

How we use information

• To deliver your messages and operate the chat service.
• To authenticate you and keep your account secure.
• To send notifications you have opted in to receive.
• To diagnose, maintain, and improve the Service.

End-to-end encryption

Message content is encrypted on your device before it leaves it and is decrypted only on the devices of the intended participants. We never have access to the plaintext of your messages, and plaintext content is never stored on our servers.

Data sharing

We do not sell your personal information. We share data only with service providers that help us operate the Service (such as hosting and infrastructure providers) and only as needed to deliver it, or where required by law.

Data retention

We retain account and message data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time.

Your rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, contact us using the details below.

Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Contact

If you have questions about this Privacy Policy, contact us at privacy@grovesidepat.com.